Shipping:

At Deurklinkenshop you can order without risk by our 30 days "money back guarantee".

Our goal is to keep your purchase costs as low as possible.
That's why every order from 50 € is sent completely free! (Belgium, The Netherlands, Germany, France, Luxembourg).
For orders under 50 € to be sent abroad (rest of Europe) the shipping costs are 7,50 €. These orders are always delivered at home or at your work.
If the delivery address is different from your billing address, please clearly state the delivery address.
Our goods are always sent by Bpost, PostNL or DHL Express.

If you are not present, the same shipment will be offered the next day.
If this second registration can not be answered again, you will receive a message from that you can collect your order from another specified collection point.

After your order has been packed and shipped, you will receive an e-mail from us with your track & trace code.
With this Track & trace code you can track your order. The corresponding invoice is always added to your package or you can find in attachement of the mail 'order confirmation'.
 

Returns:

Is the ordered item not what you were looking for or would you like to return part of your order? No problem!
Create your own return label quickly, easily and free of charge via the link below.
 
 
How does this work? It's very simple.
Just fill in your order number and your e-mail address with which you ordered and you will immediately get an overview of your order.
Indicate which items you wish to return along with the reason.
Then you can choose which carrier you want to send the return.

Then your return label and return form will be created. 
The return form you put in the box with the items you want to return. Then you stick the return label on the box, bring it in at the return point and we do the rest.
 
The carriers sometimes handle the packages with great care and we would be sorry if we had to contact you that your return is damaged. Therefore, please pack everything well so that it cannot be damaged even under the worst conditions.
All products must be returned with all delivered accessories and - if reasonably possible - in original condition and packaging.
 
Once we have received the item in good condition you will receive the purchase amount back from us. This is done on the same account with which you have paid.
 
After creating your label you will also receive an email where you can download the label. You can also follow up your return here.

Thank you for your confidence in us and we hope to see you again soon!

Kind regards,