Do you have a question about our products or would you like more information about your order?
Then contact us by means of the schedule you see on the right side of this page.
Describe your problem or question as clearly as possible (if possible with your order number).
This allows us to answer your question as accurately as possible.
We do our best to answer your question within 24 hours.
Do you have a problem with an item or order?
Please contact us and we will be happy to solve your problem.
Customer satisfaction is very important at Deurklinkenshop, so we are happy to help you as well as possible.
It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing [email protected] If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform. "
But since we do everything we can to provide you with the best possible service, we always look for a suitable solution together. We propose to contact us via the schedule on the right or via [email protected]
We hope that you, like many others, are satisfied with your purchase and look forward to seeing you again on a next project!