Terms and Conditions

General Terms and Conditions of Sale

The customer has the right to inform Deurklinkenshop that they wish to withdraw from the purchase, without paying a penalty and without having to give a reason, within 30 days from the day following delivery of the product.

1. General

1.1 The online store of “Deurklinkenshop,” with registered office in Achel (Belgium), Heikant 11, VAT BE0444.501.312 (hereinafter “Deurklinkenshop”), offers its customers the opportunity to purchase products online.
1.2 These general terms and conditions apply to every offer from Deurklinkenshop and to every agreement concluded between Deurklinkenshop and the consumer. The terms are publicly available and published on the Deurklinkenshop website. A printed copy can be provided upon request.
1.3 By placing an order, the customer confirms that they agree with the delivery and payment terms. Deurklinkenshop reserves the right to change its delivery and/or payment conditions after their validity period expires.
1.4 Unless otherwise agreed in writing, Deurklinkenshop does not recognize any general or specific terms and conditions of third parties.
1.5 Deurklinkenshop guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

2. Right of Withdrawal

2.1 The consumer has the right to cancel their order within 30 days of receipt without giving any reason. After cancellation, the consumer has another 30 days to return the product(s) free of charge.
After processing the return, the order amount will be refunded within 14 days, including any shipping costs. The return is always free of charge.
If the right of withdrawal is exercised, the product must be returned with all supplied accessories and – where reasonably possible – in its original condition and packaging.
If the item is damaged or not returned in its original packaging, compensation for loss of value may be deducted.

The consumer can notify us by e-mail ([email protected]), by phone (+32(0)11/81.41.61), or by any other clear declaration indicating their decision to withdraw.

To exercise this right, please contact us via [email protected].
Goods should be returned to the following address:
Deurklinkenshop
Heikant 11
BE – 3930 Achel

Download here the PDF file for the withdrawal form
Through our returns portal you can create your own return label that allows you to return your shipment.

Click here to make your own return label

The completed withdrawal form may be included with the return.

The following products cannot be returned:

Products made to the customer’s specifications
Products that, by their nature, cannot be returned
Products not in our standard assortment that were manufactured or ordered specifically for the customer

The consumer must handle the goods (and their packaging) with care. If this is not done, Deurklinkenshop may claim compensation for damages.

When the entire purchase is returned, the full purchase amount including any shipping or payment costs will be refunded. For partial returns, only the value of the returned items will be refunded. Additional costs due to a more expensive shipping method than the standard delivery will not be refunded.

3. Delivery

3.1 Delivery is subject to availability.
3.2 Orders are normally processed within 1–2 business days for items in stock. For out-of-stock items, delivery takes approximately 5 days. Estimated delivery times are indicated with each product. If delivery within the estimated period is not possible, the consumer has the right to cancel the order without charge.
3.3 The delivery obligation is considered fulfilled as soon as the goods have been offered once to the customer. For home deliveries, the carrier’s report of refusal serves as proof of delivery attempt.
3.4 All delivery times stated on the website are indicative and not binding.

4. Prices & Payment

4.1 Prices will not be increased during the validity period of an offer, unless required by law or due to manufacturer price changes.
4.2 All prices are subject to printing and typographical errors. Deurklinkenshop accepts no liability for such errors.
4.3 All prices are stated in euros, both excluding and including 21% VAT.
4.4 All invoices are payable within 30 days. Invoices not disputed in writing within eight days from the invoice date are deemed accepted.

For business customers (B2B):
Any invoice not paid by the due date will automatically, without notice, be increased by 12% annual interest and a fixed compensation of 15% of the invoice amount, with a minimum of €75.
If collection procedures are initiated, all resulting costs (including bailiff fees) are payable by the debtor.

For private customers (B2C):
Any invoice not paid within 30 days will first receive a free reminder. If payment is still not made, late payment interest will apply according to the Law of 2 August 2002 on combating late payment in commercial transactions. Interest begins to accrue 14 calendar days after the reminder is sent.

A fixed compensation will also apply:

For invoices up to €150: €20
For invoices from €150.01 to €500: €30 plus 10% of the amount between €150.01 and €500
For invoices above €500: €65 plus 5% of the amount exceeding €500
The total compensation for private customers shall not exceed €2,000.

5. Data Protection

5.1 When you place an order, your data is stored in the Deurklinkenshop customer database. Deurklinkenshop complies with privacy legislation and does not share your data with third parties. See our Privacy Policy.
5.2 Deurklinkenshop respects the privacy of website users and treats personal information confidentially.
5.3 Deurklinkenshop may occasionally send newsletters. Each newsletter includes instructions for unsubscribing.

6. Online Purchases

6.1 Customers can purchase items from the Deurklinkenshop range online.
6.2 The purchase agreement is concluded once the customer receives a confirmation e-mail from Deurklinkenshop. Goods are delivered to the shipping address provided by the customer. Orders are only dispatched once full payment has been received.
6.3 Payment options:

Credit card (Visa, Mastercard, …)
Bancontact
Bank transfer
iDEAL
PayPal
Cash on collection

7. Retention of Title

7.1 Delivered goods remain the exclusive property of Deurklinkenshop until full payment has been received. However, the risk of loss or damage transfers to the customer upon physical receipt of the goods.
If the carrier has been chosen by the customer and not offered by Deurklinkenshop, the risk transfers to the customer once the goods are handed over to the carrier.
The customer undertakes to inform third parties of Deurklinkenshop’s ownership rights if necessary.

8. Offers

8.1 All offers are non-binding unless otherwise stated.
8.2 After acceptance of a non-binding offer, Deurklinkenshop reserves the right to revoke or amend the offer within three business days.
8.3 Verbal commitments are only binding once confirmed in writing.
8.4 Offers do not automatically apply to repeat orders.
8.5 Deurklinkenshop cannot be held to an offer if the customer should have understood that it contained an obvious mistake or typographical error.
8.6 Amendments or additional agreements are only valid if confirmed in writing.
8.7 Discounts and promotions cannot be combined with other offers or volume discounts.

9. Images and Specifications

9.1 All images, photos, drawings, dimensions, weights, colors, or product labels displayed on the website are approximate and for illustration purposes only. They cannot give rise to any claims or compensation.

10. Warranty

10.1 Customers are entitled to a statutory warranty of two years on all purchased products.

11. Force Majeure

11.1 Deurklinkenshop is not liable if obligations cannot be fulfilled due to force majeure.
11.2 “Force majeure” includes any circumstance beyond Deurklinkenshop’s control, such as supplier delays, internet or power outages, strikes, government actions, illness of staff, transport issues, or material defects.
11.3 In the event of force majeure, Deurklinkenshop reserves the right to suspend or terminate the agreement in whole or in part without compensation.
11.4 If part of the order has already been delivered, that part may be invoiced separately if it has independent value.

12. Liability

12.1 Deurklinkenshop is not liable for damage to vehicles or other objects caused by incorrect use of the products. Please always follow the instructions on the packaging or on our website.

13. Complaints

If something does not go as planned, please contact us first by e-mail at [email protected] so we can find a suitable solution together.
If this does not resolve the issue, you can submit your complaint for mediation to Stichting WebwinkelKeur (https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil).
Since 15 February 2016, EU consumers can also submit complaints via the Online Dispute Resolution (ODR) platform of the European Commission: http://ec.europa.eu/odr.
As customer satisfaction is very important to us, we appreciate being informed of any issues so that we can resolve them properly together.

14. Applicable Law / Jurisdiction

14.1 All agreements are governed exclusively by Belgian law.
14.2 Disputes that cannot be resolved amicably will be brought before the competent courts of Hasselt, unless Deurklinkenshop chooses the court of the customer’s residence.
For matters within the jurisdiction of the justice of the peace, the Justice of the Peace in Hasselt has jurisdiction.

15. Evidence

15.1 The customer acknowledges that electronic communications and backups may serve as legal evidence.